- Cell C | Catalogues & Specials - August
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That was the intention of the Consumer Protection Act because so many consumers were unwittingly remaining committed to cellphone and gym contracts because they didn't read or remember the small-print terms and conditions which stated that if they did not cancel in writing - usually with a month's notice - before their contract expiry date, it would carry on month to month. And so thousands of debit orders stayed active, but unnoticed by consumers, while the companies kept quiet and collected pure profit for undelivered services.click here
Cell C | Catalogues & Specials - August
The act compels companies that offer fixed-term contracts to contact the consumer 40 to 80 business days before the contract's expiry date and notify them "in writing or any recordable form" of the imminent expiry of their contract, and spell out their options if they renew or wish to cancel. But the sneakiness continues - as does ignorance of the need to cancel contracts in writing to prevent them from "rolling over". When Lauren Holley of Durban tried to escape her Cell C contract at the end of October its "expiry" date she was told she had not given her month's notice in time, so she was committed for another month.
In response she was sent a list of the "notifications" she received, starting with: "Great news, your Cell C contract is due for renewal next month! View the latest deals at one of our stores, or visit [our website]" and followed by 14 SMSes advertising "great" upgrade offers.
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I put it to Cell C's head of communications, Karin Fourie, that being essentially promotional SMSs, neither the first one nor the others complied with the CPA's notification definition. Responding, she said the network's notification was worded thus: "Hi, Your Cell C contract ends on [dd mm yyyy], after which it will run month to month.
For the terms and conditions of your contract visit a Cell C store, call or go to www.
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Fourie did not respond to the question I raised about those Ts and Cs, which state that Cell C "may" send a notification notice about the impending expiry of a consumer's contract, when in fact it is compulsory by law. HonorMyLife pic. Fam, Ke Dezemba and anything goes… like double your data. BoostYourSummer when you download and register on the Cell App. ConnectYourWay pic. Want to make your cat famous? Send a pizza to London? Help plan your wedding?
Or maybe you just want quotes for new tyres. If you had one request, what would it be?
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Get R50 off your first Uber ride with Cell C! Tag 2 of your mates and tell us how you are living the MegaBonus life using MegaLife and stand a chance to win a 3GB data bundle! The company was formed by. Account Options Sign in. Top Charts. New Releases. Add to Wishlist.
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Stay in control of your monthly usage and buy airtime and data with the Cell C App. Contract customers can set a spend limit to ensure they can control their spend on their account. All Cell C customers can view airtime and data usage, not only from the app, but from a Widget on your smartphone too. Buy more data and services and add it to your account or buy it for a friend using your credit card.
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